Where can I see the status of my tickets?

Where can I see the status of my tickets?

Visit the PSU Service Now dashboard here.

I submitted a ticket, how can I see the status?

You can click on your ticket via email to see the status or you can  go to the dashboard here.  Once in the dashboard you can see the status of all your tickets.  Below are what each status indicates. 

• OPEN (START THE CLOCK) - Your ticket has been submitted but is not yet assigned to a HUB processor to complete.
• ASSIGNED - Your ticket has been assigned to a HUB processor and they are working on your report.  
• PENDING (STOP THE CLOCK) - The HUB processor needs more information from the employee.  Employees should receive an email from HUB processor via the ticket system indicating additional information is needed.  Employees can also locate these comments within the ticket.
• CLOSED COMPLETE - The report has been entered into Concur.  The employee should log into Concur to review/submit the report and/or review status.
• CLOSED INCOMPLETE - The ticket has been closed without a financial transaction being processed.

My report was returned and/or changes need made.  Since my ticket is closed what do I do?

DO NOT Submit another Service Now Ticket.

You can reach out to the College of EMS Finance Team by emailing l-fpac-ems@lists.psu.edu.  They can take a look to see why it was rejected and either work to get it resolved or may direct you to contact the OST HUB processor who prepared your report.